Refund policy
Return and Refund Policy
At Bellaro Luxe, we are committed to delivering quality and care with every order. Because many of our products are made-to-order and created specifically after purchase, “all sales are generally final" except for qualifying issues described in this policy. In cases where an item arrives damaged, defective, misprinted, incorrect, or is confirmed lost in transit due to a production or fulfillment issue.
When a verified issue occurs, we will work with you to provide an appropriate resolution.
Damaged, Defective, Misprinted, Incorrect, or Lost Items
Please inspect your order upon delivery.
If your item arrives:
- Damaged
- Defective
- Misprinted
- Incorrect
- Or is confirmed lost in transit
please contact Bellaro Luxe Support within 14 days of delivery. For confirmed lost shipments, contact us within 14 days after the estimated delivery date.
To request assistance, email:
Please include:
- Your order number
- Full name used on the order
- Date of purchase
- Description of the issue
- Photos showing the damage, defect, misprint, or incorrect item, when applicable
Our team will review your request and determine the appropriate resolution.
If the issue is confirmed to be a production or fulfillment error, Bellaro Luxe may provide a replacement or refund, depending on the circumstances.
Returns
Because Bellaro Luxe products are primarily made-to-order, we do not accept standard returns or exchanges for buyer’s remorse, change of mind, incorrect size selection, personal preference, or ordering the wrong item. Made-to-order products that do not have a qualifying damage, defect, misprint, incorrect-item, or other covered issue.
If your order arrives damaged, defective, misprinted, incorrect, or is confirmed lost in transit, please contact Bellaro Luxe Support within the applicable 14-day reporting period described above.
Request a Return: If your order qualifies under this policy, sign in to your customer account to submit a return request. Submitting a request does not automatically authorize a return. Bellaro Luxe will review the request and notify you whether it has been approved.
Please do not return any product without prior approval from Bellaro Luxe Support. Unauthorized returns may not be accepted.
If an approved claim requires the physical item to be returned, Bellaro Luxe will provide return instructions and, where applicable, a return shipping label at no cost to the customer. In some cases, a physical return may not be required.
Approved returned merchandise should remain unused and in its original condition and packaging when reasonably applicable to the circumstances of the claim. Proof of purchase may be required.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union and Other Statutory Consumer Rights
Customers located in the European Union or other jurisdictions with mandatory consumer-protection laws retain any statutory rights that apply to their purchase.
Where applicable, EU consumers generally have a 14-day right of withdrawal for qualifying distance purchases. Certain goods, including products made to the consumer’s specifications or clearly personalized, may be exempt from that right under applicable law.
Nothing in this policy is intended to limit consumer rights that cannot legally be excluded or restricted.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@bellaro.store.
Approved Returns
If a return is specifically approved by Bellaro Luxe Support, the item must generally be:
- In the same condition in which it was received
- Unworn and unused
- With original tags, when applicable
- In its original packaging, when applicable
Proof of purchase or order confirmation may be required.
Approved return instructions will be provided directly by Bellaro Luxe Support.
Non-Returnable Items
Certain products may not be eligible for return, including:
- Made-to-order products that do not have a qualifying damage, defect, misprint, incorrect-item, or other covered issue.
- Personalized or custom products
- Gift cards
- Sale or clearance items
Additional limitations may apply depending on the product type or fulfillment provider.
Exchanges
Bellaro Luxe does not offer traditional exchanges for made-to-order products. Made-to-order products that do not have a qualifying damage, defect, misprint, incorrect-item, or other covered issue.”
If you receive an incorrect, damaged, defective, or misprinted item, please contact us so we can review the issue and determine the appropriate resolution.
Refunds
If a refund is approved, it will be issued to the original payment method.
Please allow up to 10 business days for an approved refund to be processed. Additional processing time may be required by your bank, card issuer, or payment provider.
If you have not received an approved refund after the applicable processing period, contact:
call: 317-449-9412
Shipping Issues
Incorrect or Incomplete Shipping Address
Customers are responsible for providing accurate and complete shipping information at checkout.
If an order is returned because an incorrect or incomplete address was provided by the customer, additional shipping costs may apply before the order can be reshipped.
Unclaimed Packages
Orders that are unclaimed and returned to the fulfillment facility may require additional shipping fees before reshipment.
Lost Packages
If tracking information or the fulfillment provider confirms that an order was lost in transit, please contact Bellaro Luxe Support within 14 days after the estimated delivery date.
We will review the shipment information and determine the appropriate resolution.
International Orders
International orders may be subject to additional consumer protections depending on the customer's location.
For customers located in the European Union or other jurisdictions with mandatory consumer-protection laws, applicable statutory rights will be honored.
Certain made-to-order, personalized, custom, or sealed products may be excluded from standard withdrawal or return rights where permitted by applicable law.
Canada — Standard Shipping - Outbound Orders
- Standard shipping: $12.99 USD
- Estimated delivery: 8–14 business days
- Canadian customers may see shipping charges displayed in CAD based on applicable currency conversion rates.
- The final shipping amount is calculated and displayed at checkout before payment.
Contact Us
For questions regarding returns, refunds, damaged items, incorrect orders, or shipping-related issues, contact:
Bellaro Luxe Support
support@bellaro.store
Please include your order number whenever possible so we can assist you efficiently.
Policy Summary
- All sales are generally final because products are made-to-order. Made-to-order products that do not have a qualifying damage, defect, misprint, incorrect-item, or other covered issue.
- Damaged, defective, misprinted, incorrect, or confirmed lost-in-transit orders may qualify for a replacement or refund.
- Qualifying issues must be reported within 14 days.
- Buyer’s remorse, change of mind, incorrect size selection, and personal preference are not eligible for standard returns.
- Traditional exchanges are not offered for made-to-order products.
- Approved refunds may take up to 10 business days to process.
- Customers should contact Bellaro Luxe Support before returning any item.
By placing an order with Bellaro Luxe, customers acknowledge and agree to this Return and Refund Policy, along with our Shipping Policy, Privacy Policy, and Terms of Service.