Refund policy

Return and Refund Policy

At Bellaro Luxe, we are committed to delivering quality and care with every order. Because many of our products are made-to-order and created specifically after purchase, all sales are final except in cases where an item arrives damaged, defective, misprinted, incorrect, or is confirmed lost in transit due to a production or fulfillment issue.

When a verified issue occurs, we will work with you to provide an appropriate resolution.

Damaged, Defective, Misprinted, Incorrect, or Lost Items

Please inspect your order upon delivery.

If your item arrives:

  • Damaged

  • Defective

  • Misprinted

  • Incorrect

  • Or is confirmed lost in transit

please contact Bellaro Luxe Support within 14 days of delivery. For confirmed lost shipments, contact us within 14 days after the estimated delivery date.

To request assistance, email:

support@bellaro.store

Please include:

  • Your order number

  • Full name used on the order

  • Date of purchase

  • Description of the issue

  • Photos showing the damage, defect, misprint, or incorrect item, when applicable

Our team will review your request and determine the appropriate resolution.

If the issue is confirmed to be a production or fulfillment error, Bellaro Luxe may provide a replacement or refund, depending on the circumstances.

Returns

Because Bellaro Luxe products are made-to-order, we do not accept standard returns or exchanges for:

  • Buyer’s remorse

  • Change of mind

  • Incorrect size selection

  • Personal preference

  • Ordering the wrong item

Size charts, product specifications, colors, materials, and other product details are provided within individual listings. Customers are responsible for reviewing this information before completing their purchase.

Please contact Bellaro Luxe Support before returning any product. Unauthorized returns may not be accepted.

Approved Returns

If a return is specifically approved by Bellaro Luxe Support, the item must generally be:

  • In the same condition in which it was received

  • Unworn and unused

  • With original tags, when applicable

  • In its original packaging, when applicable

Proof of purchase or order confirmation may be required.

Approved return instructions will be provided directly by Bellaro Luxe Support.

Non-Returnable Items

Certain products may not be eligible for return, including:

  • Made-to-order products

  • Personalized or custom products

  • Gift cards

  • Sale or clearance items

Additional limitations may apply depending on the product type or fulfillment provider.

Exchanges

Bellaro Luxe does not offer traditional exchanges for made-to-order products.

If you receive an incorrect, damaged, defective, or misprinted item, please contact us so we can review the issue and determine the appropriate resolution.

Refunds

If a refund is approved, it will be issued to the original payment method.

Please allow up to 10 business days for an approved refund to be processed. Additional processing time may be required by your bank, card issuer, or payment provider.

If you have not received an approved refund after the applicable processing period, contact:

support@bellaro.store

Shipping Issues

Incorrect or Incomplete Shipping Address

Customers are responsible for providing accurate and complete shipping information at checkout.

If an order is returned because an incorrect or incomplete address was provided by the customer, additional shipping costs may apply before the order can be reshipped.

Unclaimed Packages

Orders that are unclaimed and returned to the fulfillment facility may require additional shipping fees before reshipment.

Lost Packages

If tracking information or the fulfillment provider confirms that an order was lost in transit, please contact Bellaro Luxe Support within 14 days after the estimated delivery date.

We will review the shipment information and determine the appropriate resolution.

International Orders

International orders may be subject to additional consumer protections depending on the customer's location.

For customers located in the European Union or other jurisdictions with mandatory consumer-protection laws, applicable statutory rights will be honored.

Certain made-to-order, personalized, custom, or sealed products may be excluded from standard withdrawal or return rights where permitted by applicable law.

Contact Us

For questions regarding returns, refunds, damaged items, incorrect orders, or shipping-related issues, contact:

Bellaro Luxe Support
support@bellaro.store

Please include your order number whenever possible so we can assist you efficiently.

Policy Summary

  • All sales are generally final because products are made-to-order.

  • Damaged, defective, misprinted, incorrect, or confirmed lost-in-transit orders may qualify for a replacement or refund.

  • Qualifying issues must be reported within 14 days.

  • Buyer’s remorse, change of mind, incorrect size selection, and personal preference are not eligible for standard returns.

  • Traditional exchanges are not offered for made-to-order products.

  • Approved refunds may take up to 10 business days to process.

  • Customers should contact Bellaro Luxe Support before returning any item.

By placing an order with Bellaro Luxe, customers acknowledge and agree to this Return & Refund Policy, along with our Shipping Policy, Privacy Policy, and Terms of Service.