Returns & Refund Policy

At Bellaro, we’re committed to delivering quality and care with every order. Here's everything you need to know in the rare event something goes wrong.


Return & Refund Policy

At Bellaro, all sales are final as each item is made-to-order specifically for you. However, if your item arrives damaged, misprinted, defective, or is lost in transit, we’re here to help.

Claims & Issue Reporting:

To request a replacement for a damaged or defective product, or for lost-in-transit packages, please contact us within 30 days of receiving your order (or after the estimated delivery date for lost packages).

Please send an email to admin@bellaro.store

with the subject line:
"Problem Report – [Your Full Name] – [Order Number]"

In your message, please include:

  1. A description of the issue

  2. The date of purchase

  3. A copy of your order confirmation/your receipt

  4. Clear photos of the defective or incorrect item

If the issue is deemed a production or shipping error on our part, we will cover the cost of a replacement at no charge to you.

🚚 Shipping Issues:

Wrong Address:
If the shipping address provided is incorrect or considered insufficient by the courier, the package will be returned. In such cases, the buyer is responsible for the cost of reshipping once a valid address is confirmed.

Unclaimed Packages:
Orders that go unclaimed and are returned to the facility are the responsibility of the customer for reshipment.

Returned Items (Customer-Initiated):
Please contact us before returning any products. We do not offer refunds or exchanges for buyer’s remorse, incorrect size selection, or change of mind.
Note: Size charts are provided in each product listing—please review carefully before ordering.

🌍 International Orders:

Brazil: Customers in Brazil who wish to return an item must contact us within 7 days of receiving it, with proof of purchase and photos. Refunds are subject to review to ensure the product was not used or damaged.

EU Customers:
As per Article 16(c) and (e) of Directive 2011/83/EU, the right of withdrawal may not apply to:

  • Goods made to order or clearly personalized

  • Sealed goods unsealed after delivery, unsuitable for return for health/hygiene reasons

We reserve the right to refuse returns at our sole discretion.

Summary:

  • ✅ All sales are final

  • ✅ Replacements only for defective, misprinted, or shipping-related issues

  • ✅ Claim issues within 30 days

  • ✅ Shipping errors (wrong address/unclaimed) are not our responsibility

  • ✅ Digital products are non-refundable